Service / From idea to shipment

Your requirements.
A coordinated
path forward.

Product sourcing, design and sampling, production follow-up, pre-shipment inspection and export coordination — managed by your Silverstone team.

Discuss your requirements →
Silverstone team discussing carpet designs in the showroom
Start with your buying needs

A custom project?
Regular supply?
Let's find the right route.

We work with carpet wholesalers, distributors, project buyers, supermarket supply partners and online sellers. The starting point depends on what you need to buy.

01

Wholesale & stock supply

Review suitable collections, available stock, specifications and sample options for your market and budget.

02

Custom carpets & projects

Share your concept, reference image or project brief. We coordinate design proposals, physical samples and the agreed specification.

03

Retail & online rug programmes

Discuss your collection, brand labels, barcodes and packaging. We have experience supporting supermarket channels and online sellers.

The order journey

Clear decisions.
Visible progress.

We connect each stage to a practical confirmation, so your team can review the product and understand what happens next.

Carpet design layout and quantity planning

01 / Define & develop

Tell us the application, quantity, destination and budget. For custom work, we develop designs from your ideas or reference material and arrange samples.

You review
Product options, design proposals, specifications and physical samples.
Wide view of the factory carpet production line

02 / Confirm & produce

Confirm the design and order details. We coordinate the manufacturing schedule with the appropriate partner factory and keep you updated on progress.

You confirm
The agreed specification and production schedule for your order.
Physical inspection of carpet tiles before dispatch

03 / Inspect & dispatch

Our inspector checks the goods before loading. We share a photographic report, coordinate export arrangements and communicate shipment progress.

You receive
A pre-loading inspection report with photos and shipment updates.
Quality you can review

See the goods.
Before they leave.

Every shipment is inspected before loading. A report with photographs gives you visibility into the goods being supplied.

  • 01Physical product checks before shipment
  • 02Photographic records shared with the customer
  • 03Failed goods held back for correction or reproduction
  • 04Responsibility for quality issues attributable to our supply
Checking packaged carpet goods

Need to review thickness, backing, colours or finish? Tell us which details matter to your purchase so we can discuss the right samples and information.

For hotel and commercial projects

Support beyond
the product selection.

For a Malaysian hotel management group, we have supported six refurbishment projects since 2010, supplying over 70,000 m² of Axminster carpet in total.

Our work has included design proposals, physical samples, installation layouts, quantity calculations and, where required, on-site measurement.

Tell us about your project ↗
Discuss the details early

What helps us plan your order?

↗

Floor plans, measurements and application

↗

Design references, colour direction and budget

↗

Destination and required arrival date

↗

Product test or documentation requirements

Explore our work on film

See the products and processes.

Explore our carpet and rug collections, craftsmanship and production processes.

Before you enquire

A few practical
questions, answered.

Get to know Silverstone ↗
Can you develop a design from my idea?

Yes. Share a reference image, sketch or concept. We discuss the suitable carpet construction, develop a design proposal and arrange sampling. Feasibility and minimum quantities depend on the product.

Can I see a sample first?

Samples are free; international courier costs are paid by the customer. Sample size, timing and custom development details are confirmed for the selected product.

Do small orders have a minimum quantity?

Stock carpet tiles and stock printed broadloom have no minimum order quantity. Modular printed carpet and hand-tufted carpets also offer custom options with no minimum quantity. Other custom products have product-specific minimums.

Can you quote shipping and an arrival date?

Please provide your destination, quantity and required date. We can discuss freight options and the applicable delivery terms. Production time and international transport time are considered separately; shipping, duties and taxes need to be confirmed for the specific quotation.

What if my market requires product testing?

Send the required standard and intended application. We will check the available reports for the particular product and discuss any further testing needed. Factory audit materials and product test reports serve different purposes.

Our range: Carpet Tiles · Modular Printed Carpet · Printed Broadloom · Axminster · Hand-Tufted Carpets · Home Rugs

Start with a conversation

Let's talk about
your next order.

A product brief, a reference image or an initial question is enough to start. Tell us your destination and approximate quantity so we can give relevant advice.